SMS compliance

SMS consent and opt-in process

This page describes how customers of operators using our platform receive SMS, how they consent, and how they opt out.

Who receives messages from this platform

Customers of independent landscape and lawn-care operators who use Lawn Assistant to manage their business communications. All recipients have a pre-existing service relationship with the sending operator.

How consent is collected

When an operator adds a new customer to their account, our platform sends a one-time consent message from the operator’s personal phone number that reads:

Hi [Customer Name], it’s [Operator Name] from [Business Name]. I’m using a new system to send invoices and estimates by text. Reply YES to receive your invoices and estimates from my business number. Reply STOP to opt out. Standard message rates apply.

The customer must reply YES to be added to our messaging list. We log the consent confirmation with timestamp. Customers who do not reply YES are not added to our SMS list and receive no automated messages from the platform.

What messages we send

Confirmed customers receive transactional SMS related to their service relationship with the operator:

  • Invoices for completed services with a payment link.
  • Estimates for proposed services.
  • Payment reminders for unpaid invoices (rare, only with operator approval).
  • Service confirmations for recurring appointments.

We do not send promotional or marketing messages. Frequency typically 1–8 messages per month, depending on service frequency.

How customers opt out

Recipients can reply STOP at any time to opt out of all platform-sent messages from that operator. Opt-out is honored immediately and permanently. Customers who opt out can be re-added only by sending a new YES confirmation.

How customers get help

Recipients can reply HELPto receive a message with the operator’s contact information.

Data handling

We retain consent records and message logs to demonstrate compliance with TCPA and carrier requirements. We do not share recipient phone numbers with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Message and data rates

Message and data rates may apply, depending on the recipient’s mobile carrier and plan.

Contact

For questions about SMS messages from this platform, contact hola@micapataz.com or call (480) 666-1632.